Video-conferencing for Pakistan Citizens’ Portal at IoBM

The Institute of Business Management (IoBM) participated in a video-conferencing session organized by the Higher Education Commission (HEC), Government of Pakistan on “Pakistan Citizens’ Portal: Orientation for Vice Chancellors/Rectors and focal persons” on Wednesday, January 2, 2019 at Entrepreneurship and Management Excellence Center (EMEC), IoBM. This session at IoBM was coordinated by the Office of Research, Innovation and Commercialization, IoBM amid the guidance of Prof. Dr. Amanat Ali Jalbani, Advisor to President, HoD, ORIC, Office of Graduate Studies (OGS) and nominee of Mr. Talib Karim, President IoBM for Pakistan Citizens’ Portal.

HEC orientation session via video-conferencing on Pakistan Citizens’ Portal was conducted by Mr. Adil Saeed, Deputy Secretary, Prime Minister’s Pakistan Citizens’ Portal, connected to over 100 universities across Pakistan from the Mural Hall, HEC, Islamabad. Participating from IoBM were Dr. Ejaz Ahmed, Rector IoBM and Dean CCSIS, who is the focal person for Pakistan Citizens’ Portal at IoBM, Dr. Shahid Amjad, Director, Quality Enhancement Cell (QEC), Mr. Moinuddin Ali Khan, Deputy Director, QEC, Dr. Nasreen Hussain, HoD, Education Department, Dr. Samra Javed, Manager, EMEC, Ms. Kausar Saeed, Associate Professor, Marketing Department, Dr. Kashif Imran, Assistant Professor, Economics Department, Mr. Parvez Jamil, HoD, Public Affairs, Mr. Riaz Akbar Contractor, Proctor, Manager Sports and Students Affairs and Mr. Muhammad Adnan, Assistant Manager, IT Department. This program was coordinated by Mr. Muhammad Tariq, Coordinator and Assistant Manager, ORIC-IoBM.

During this video-conferencing, Mr. Adil Saeed, while sharing the difference between Prime Minister’s Performance Delivery Unit (PMDU) and Pakistan Citizens’ Portal, said that the PMDU was the governing body monitoring the broader aspects of national projects while the Pakistan Citizens’ Portal was the application software designed and implemented by PMDU to provide a remote access to the public to share their grievances with the office of the Prime Minister of Pakistan. He mentioned that the Pakistan Citizens’ Portal has two aspects. First, it promotes governance accountability and second, the system is based on reward and penalty as the performance of various departments/organizations replying to these queries will be based on how effectively they manage these complains and how quickly they provide relief to the grievous citizens.

Mr. Adil Saeed further said that special care has been taken care to respond to citizens’ complaints and each complaint is given high priority. He also said that all complaints cannot be resolved but a reply should be given to all complains. Mr. Adil Saeed further said that while the citizen can rate the efficiency of a company/organization, those responding to the citizens can also rate the citizens based on their behavior and in extreme cases can ban them if they show rude, annoying or an impolite attitude. Mr. Adil Saeed said that before the implementation of the Pakistan Citizens’ Portal there was no such logical platform which could send citizens’ complaints to the Prime Minister of Pakistan and to the concerned authorities in public and private sector organizations across Pakistan. He assured the participating universities that personnel of the Pakistan Citizens’ Portal will be providing training to focal persons in universities to resolve their queries from time to time and will share with them a complete manual of how to operate the Pakistan Citizens’ Portal soon.

During the question and answer session, Dr. Ejaz Ahmed asked Mr. Adil Saeed if IoBM will directly receive the complaints on its portal or will they be sent to the HEC and then redirected to IoBM from HEC. In reply, Mr. Adil Saeed said that the complaints can take a number of routes and assured that they will eventually reach IoBM.

Universities participating among others through video-conferencing were Air University, Islamabad, University of Engineering and Technology (UET), Peshawar, Muhammad Nawaz Shareef Agriculture University, Islamabad, University of Veterinary and Animal Sciences (UVAS), Lahore, Quaid-e-Azam University, Islamabad, LUMS, Shaheed Mohtarma Benazir Bhutto Medical University, Larkana, King Edward Medical University, Lahore, Sindh Agriculture University, Tandojam, University of Science and Technology (UST), Bannu, Liaquat University of Medical and Health Sciences (LUMHS), Jamshoro, Institute of Management Sciences (IMS), Peshawar, University of Education (UoE), Lahore, Aga Khan University, Karachi, University of Agriculture, Faisalabad, University of Engineering and Technology, Taxila, University of the Punjab, Lahore, Federal Urdu University, Karachi, University of Sargodha, PAF-Karachi Institute of Economics and Technology (PAF-KIET), Karachi, Barrett Hodgson University, Karachi, University of Balochistan, Quetta, Government College University, Lahore, Hazara University, Mansehra, Goman University, Dera Ismail Khan, University of Karachi, DOW University of Health Sciences, Karachi, Lahore College for Women University (LCWU), Lahore, Dawood University of Engineering and Technology, Karachi, Sindh Agriculture University, Tandojam, Mehran University of Engineering and Technology, Jamshoro, Allama Iqbal Open University, Bahria Universities, Jinnah University for Women (JUW), Karachi, Minhaj University, Lahore, Balochistan University of I.T. Engineering and Management Sciences (BUITEMS), Quetta, Arid Agriculture University, Rawalpindi and others.

 Parvez Jamil – 021-35091905 – 0324-2899563 – 0334-3013971 – parvez@iobm.edu.pk